# Configure your clients

#### What details are required to add a client?

As client details added here are used only for tracking Production/Support tickets for now, Client Name and Client Code are sufficient.

#### What should be added as Client Code?

Client code is a key to mark the defect as Production Defect. The system allows to categorize clients as either internal or external, determining which defects qualify as production defects.

Clients with client codes as **0** are regarded as Internal clients and those with Client code as **1** are regarded as External clients. Only defects from External clients would qualify as Production Defects

{% hint style="success" %}
**Additional tips:**

**External Clients:** These clients are the primary focus businesses. They are the customers who purchase products or services from the company.

**Internal Clients:** These clients are individuals or departments within the organisation that rely on the work or output of your department/team.
{% endhint %}

#### Where do these Client names show up?

Clients added within this module are accessible as options in the client field of the Defect module. When creating defects from the Support ticketing system, users can select the appropriate client from the provided dropdown list.

{% hint style="info" %}
**Note**: Adding Client details to defect, allows us to better categorise the defects client wise.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simplifyqa.ai/admin-controls-and-configurations/configure-your-clients.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.